Contact Us
We're here to help with bookings, payments, listings, or any question about BookMyGround.
In-App Support (Fastest)
The quickest way to reach us is directly inside the app:
- Customer App: Profile → Help & Support
- Owner App: Profile → Contact Support
Both screens show our current support email and phone number, and include answers to frequently asked questions about bookings, payments, cancellations, and referrals.
[support@bookmyground.example — replace with a real, monitored support inbox]
We aim to respond to support emails within 2 business days.
Phone
[+91 XXXXX XXXXX — replace with a real, monitored support number]
Available [days/hours — e.g. Monday–Saturday, 10 AM–6 PM IST].
Registered Business Address
[Legal Entity Name] [Registered Business Address, City, State, PIN Code] India
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
Name: [Grievance Officer Name] Email: [grievance@bookmyground.example] Address: [Registered Business Address]
For Ground Owners
If you're a ground or venue owner interested in listing your ground on BookMyGround, you can create an owner account directly from the Owner App — sign up, complete your profile, and submit your ground for admin review.
Press / Business Inquiries
For anything not covered above, please use the general email address; we'll route your message to the right person.
A note on the placeholders above
The email and phone number on this page are placeholders. Right now, BookMyGround's live support contact (settings/platform.contactEmail / contactPhone, shown inside the app's Help & Support / Contact Support screens) is not yet configured — it's currently blank in production. Before this page or the app goes live, an admin should set a real, monitored support email and phone number from Admin Panel → Platform Settings, and this page should be updated to match exactly.
This document is provided as a production-ready draft. Replace every bracketed placeholder with your real, verified contact details before publishing — Google Play review and Razorpay merchant onboarding will both check that these actually work.